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Frequently Asked Questions

Will I see a proof of my guest book, invitation, save the date, or other personalized item?

Absolutely! With all personalized items we provide a digital proof for approval with the design as shown. This is delivered to your email on file, within 1-2 business days. We require your proof to be approved on time to keep your order moving toward production and shipment. Please use a valid email address that you check regularly for ordering and be prepared to approve your proof. We'll send daily reminders for 7 business days before sending to print as is, as we cannot hold orders indefinitely.

One initial proof and 2 rounds of minor revisions are included in your purchase price. Additional proofs may incur additional charges.

Please note that due to our order volume, we're unable to provide proofing services without an order in place.

I want to customize something on this design. Do I need to contact you first?

Yes. The listed price reflects the design shown. For customizations to designs shown that are more than just changing names, dates, etc., please email us ahead of time to be sure we can accommodate your request, especially if your request includes adding more text than what is shown on the sample, like adding/removing/changing graphics. We'll advise you at that time if we can accommodate your request and if extra design fees will apply.

FONT CHANGES - GUEST BOOKS & STAMPS: These are sold with the fonts shown. Font changes to things like guest books, stamps etc. require additional typesetting and design time above and beyond standard personalization. A font change add-on fee ($5) is required to process a font change on these orders.

I live outside of the US. Do you accommodate international orders?

Yes! We love our international customers and ship worldwide. Please be sure to check both the processing and transit times on your chosen item to be fully aware of how long your item may take to ship if it's non-personalized, to make first once approved and then ship if it's personalized, and then also how long your chosen transit time will take. Especially if you are ordering for your wedding, you'll want to make sure your item will arrive on time. We offer a few different types of international shipping; full information is in our shop policies under our shipping policy for all options. Note that international customers are responsible for any customs/duty tax or related fees for importing items.

I've ordered a personalized item. How long will it take to ship?

All of our listings include details on the processing times (the amount of time it takes to make your item once it's approved) for those items. You'll also get an estimate of the ship date displayed when checking out through the Etsy system, and this assigned date will also be on your order receipt. Orders that need to be approved before making will move fastest if you are able to approve your proof on time; client response time does factor in to how long it takes to receive your item. If proof approval is delayed, we may not be able to ship by the date assigned. We do offer expedited shipping options on the checkout screen. These expedited transit times take effect *after* your item has been made to order and shipped.

Do you take cancellations or returns on personalized, custom, or made to order items?

The window for cancellation is one hour post purchase. Once your proof is made and delivered to you, the order is no longer eligible for cancellation as work has then begun on your custom order. And again, once your proof is approved and put in to production we are not able to cancel it.

Personalized and/or custom, and made to order items are not eligible for return or refund. We are not able to take returns due to misspellings or grammatical errors in your approved proof. Your sign-off on your final proof approval indicates that you have reviewed and are accepting the wording and layout shown to be used for the final print.

In the rare event that a personalized or custom order arrives damaged, we will replace it free of charge.

My wedding is coming up fast and I'm ordering last minute. Do I need to contact you first?

Yes, if yours is a rush order we always appreciate a heads up first to be sure we can accommodate your request. We will advise you of our typical turnaround times on the item you wish to purchase and what type of shipping will be necessary for it to reach you by your desired date.

Do you accept custom orders?

Yes, occasionally we can take on custom design for personalized items. Please contact us ahead of time to be sure we can accommodate your request and discuss your options so we can set up a custom order just for you. During the height of wedding season, we may be overbooked or unable to take custom orders due to time constraints. We are not able to accept custom orders for foil-printed notecards (wedding party cards).

Copyright Information // Color Policy

The designs in our store and our written content are copyrighted by Starboard Press. Duplicating our designs or written content constitutes copyright infringement and is prohibited. All designs are for personal use only and reproduction or resale is strictly prohibited.

Due to differences in manufacturers for monitor screens and mobile devices, we are unable to guarantee a color you see on your screen. There may be some variation in color from screen to print or screen to physical item within normal tolerance. Although we make every effort to represent items accurately, we cannot guarantee your computer monitor will accurately depict with 100% accuracy the actual color of the items. We do not accept returns or offer refunds based on color.

I'm in the EU, Australia, or another country that assess VAT/GST/import tax. Is it included in your pricing?

No. As a US-based business, we are not legally allowed or registered to collect and remit VAT, GST, or other import taxes for other countries. Etsy currently has some wording relating to this underneath the listing price that may display based on your location if you're an international customer. Please note that VAT or GST, etc. is **NOT included** in the price listed, and is not collected or remitted by us. Buyers are responsible for any and all import taxes that may be due on the items they purchase from us and thus import from the US. This includes VAT or GST which are taxes assessed by your local government at the time of delivery.

Please see this Etsy Help article on customs/import taxes: https://www.etsy.com/help/article/5023

Proofing & Production Times

✜ Proofing turnaround: 1-2 business days

✜ Book Production Period, Casebound: 6-7 business days
✜ Book Production Period, Wirebound: 6-7 business days
✜ Stationery Production Period: 7-10 business days
✜ Stamp Production Period: 1-3 business days
✜ Foil printed cards ship in 1-2 business days

Shipping transit time occurs *after* production time. There is a pull-down menu during checkout to choose your transit time from standard to expedited options. Please choose a shipping transit option that takes into account the time it takes the item to be made before shipping, and then the shipping days to get to you.