Rose Gold Foil Will You Be My Maid of Honor card maid of honor invitation maid of honor box gift bridal party card maid of honor proposal

Frequently Asked Questions

Do you provide a digital proof?

𝗣𝗿𝗼𝗼𝗳𝘀 𝗮𝗿𝗲 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗱 𝘀𝘁𝗮𝗻𝗱𝗮𝗿𝗱 𝗳𝗼𝗿:
✜ Stamps
✜ Invitations/Save the Dates/Wedding Announcements

𝗣𝗿𝗼𝗼𝗳𝘀 𝗮𝗿𝗲 𝗻𝗼𝘁 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗱 𝘂𝗻𝗹𝗲𝘀𝘀 𝗽𝘂𝗿𝗰𝗵𝗮𝘀𝗲𝗱 𝗳𝗼𝗿:
✜ Guest Books
✜ Wedding Journals

𝗣𝗿𝗼𝗼𝗳𝘀 𝗮𝗿𝗲 𝗻𝗼𝘁 𝗼𝗳𝗳𝗲𝗿𝗲𝗱 𝗳𝗼𝗿:
✜ Vow Books
✜ Wedding Planners

Proofs, if applicable, are sent to your email on file in 1-2 business days. You'll want to use a valid email address that you check regularly for ordering and be prepared to approve on time. We'll hold the proof for 72 hours (with reminders) before sending to print as is. Generally, 1 initial proof and 2 rounds of minor revisions are included in your purchase price. Additional edits or requests may incur additional costs.

I want to customize something on this design. Do I need to contact you first?

Yes. The listed price reflects the design shown. For customizations to designs shown that are more than just changing names, dates, etc., please email us ahead of time to be sure we can accommodate your request, especially if your request includes adding more text than what is shown on the sample, like adding/removing/changing graphics. We'll advise you at that time if we can accommodate your request and if extra design fees will apply.

FONT CHANGES: All of our items are sold with the fonts shown for the base price. For stamps, customization to fonts is $5. For guest books or journals, font changes are included with the purchase of a proof package. Font changes are not offered on other items, or if no proof is selected for guest books.

I live outside of the US. Do you accommodate international orders?

Yes! We love our international customers and ship worldwide. Please be sure to check both the processing and transit times on your chosen item to be fully aware of how long your item may take to ship if it's non-personalized, to make first once approved and then ship if it's personalized, and then also how long your chosen transit time will take. Especially if you are ordering for your wedding, you'll want to make sure your item will arrive on time. We offer a few different types of international shipping; full information is in our shop policies under our shipping policy for all options. Note that international customers are responsible for any customs/duty tax or related fees for importing items.

I've ordered a personalized item. How long will it take to ship?

All of our listings include details on the processing times (the amount of time it takes to make your item once it's sent to print or your proof is approved) for those items. You'll also get an estimate of the ship date displayed when checking out through the Etsy system, and this assigned date will also be on your order receipt. Orders that need to be approved before making will move fastest if you are able to approve your proof on time; client response time does factor in to how long it takes to receive your item. If proof approval is delayed, we may not be able to ship by the date assigned. We do offer expedited shipping options. These expedited transit times take effect *after* your item has been made to order and shipped.

Do you take cancellations or returns on personalized, custom, or made to order items?

The window for cancellation is one hour post purchase. We cannot cancel your order once we've started production or once you've approved a proof of the order. We also cannot cancel an order once we've sent a proof to you.

Personalized and/or custom items are not eligible for return/refund. We are not able to take returns due to misspellings or grammatical errors in your approved proof regardless of where they originate. Your signed proof approval indicates that you have reviewed and are accepting the wording and layout shown to be used for the final print.

In the rare event that a personalized or custom order arrives damaged, we will replace it, but we MUST receive photos of damage first.

My wedding is coming up fast and I'm ordering last minute. Do I need to contact you first? // Custom Orders

• RUSH: If yours is a rush order we always appreciate a heads up first to be sure we can accommodate your request. We will advise you of our typical turnaround times on the item you wish to purchase and what type of shipping will be necessary for it to reach you by your desired date. Please note, there may be times we can NOT accommodate a rush order due to our workload.

• CUSTOM: Occasionally we can take on custom design for personalized items. Please contact us ahead of time to be sure we can accommodate your request and discuss your options so we can set up a custom order just for you. During the height of wedding season, we may be overbooked or unable to take custom orders due to time constraints.

Shipping Address Changes

Please double and triple-check your shipping address *prior* to checking out to be sure it is accurate and correct and where you wish your order to be sent. For custom orders especially, we cannot change your address once it has gone to production. This is the case even if the order has not yet shipped out. We encourage you to review your address during the checkout process and update it at that stage before your payment is complete. You can update your address under You-->Account or do it during the checkout process as well.

We are not responsible for an order shipping to an outdated address because it was not updated during purchase. If an order is returned to us due to an outdated address, the buyer will be responsible for new postage.

Copyright Information // Color Policy

Our designs and our written content are copyrighted by Starboard Press®. Duplicating our designs or written content constitutes copyright infringement and is prohibited. All designs are for personal use only and reproduction or resale is strictly prohibited.

Due to differences in manufacturers for monitor screens and mobile devices, we are unable to guarantee a color you see on your screen. There may be some variation in color from screen to print or screen to physical item within normal tolerance. Although we make every effort to represent items accurately, we cannot guarantee your computer monitor will accurately depict with 100% accuracy the actual color of the items. We do not accept returns or offer refunds based on color.

I'm in the EU, Australia, or another country that assess VAT/GST/import tax. Is it included in your pricing?

No. As a US-based business, we are not legally allowed or registered to collect and remit VAT, GST, or other import taxes for other countries. Etsy currently has some wording relating to this underneath the listing price that may display based on your location if you're an international customer. Please note that VAT or GST, etc. is **NOT included** in the price listed, and is not collected or remitted by us. Buyers are responsible for any and all import taxes that may be due on the items they purchase from us and thus import from the US. This includes VAT or GST which are taxes assessed by your local government at the time of delivery.

Please see this Etsy Help article on customs/import taxes: https://www.etsy.com/help/article/5023

Proofing & Production Times

✜ Proofing turnaround, if included or purchased: 1-2 business days

✜ Book Production Period, Casebound: 6-7 business days
✜ Book Production Period, Wirebound: 6-7 business days
✜ Stationery Production Period: 7-10 business days
✜ Stamp Production Period: 1-3 business days
✜ Foil printed cards ship in 1-3 business days

Shipping transit time occurs *after* production time. Shipping carrier & transit options are shown during checkout. Please choose a shipping transit option that takes into account the time it takes the item to be made before shipping, and then the shipping days to get to you.

Please note that production and transit times are **estimates only.** Our process is custom and some variation may occur.